Shipping + Returns


SHIPPING

All shipments leave from Almonte, ON, Canada. (With the exception of custom Oleka orders. See below for more info.)

Our shipping rates are calculated based on the best rates available through our shipping providers.

We will do our best to package up your order and ship it to you within 2-3 business days. We do not ship on weekends or holidays.

You will receive a confirmation email and tracking number when your order is shipped.

Orders can take between 5-10 business days to arrive to Canadian destinations and 7-14 days to arrive to American destinations.

We cannot ship in-stock furniture or mirrors at this time.  In-stock furniture is available for in-store pick-up only. 

In fact, ALL our items are available for FREE in-store pick-up.  Come and visit us!

SPECIAL ORDER FURNITURE:

Lead Times: You will hear from us within 48 hours of placing your order with an estimated timeframe. Lead times can vary depending on availability.

Shipping Costs: A base fee of $250 is charged for furniture shipping. Actual costs are calculated based on size and weight of piece as well as shipping distance. You will be contacted within 48 hours of your purchase with a revised shipping quote should the amount be higher than the base fee.  

OLEKA ORDERS: All Oleka orders are shipped separately via our partners at Oleka. Orders typically take between 8-14 business days to arrive. 

Oleka orders over $150 ship for free. 

 

RETURNS

Returns or exchanges will be accepted within 14 days with receipt, in original condition. 

Shipping charges are non-refundable.

Shipping costs to return items are the responsibility of the customer.

FINAL SALE: We cannot accept returns or exchanges on the following:

All one-of-a kind antique or vintage items, including furniture.

All auction or sale items.

All Annie Sloan paint, wax and lacquer.

OLEKA ORDERS: All custom Oleka orders are Final Sale.